zelquno™ customer service

Return & Refund Policy

We want every customer to enjoy a comfortable shopping experience with zelquno™. This policy explains our return and refund process.

Return Eligibility

Customers may request a return for eligible products within the applicable return period.

To qualify for a return, products should be unused, in original condition and include original packaging where applicable.

Return Process

To start a return request, please contact our customer service team with:

• Order number
• Product information
• Reason for return
• Supporting photos if needed

Our team will review your request and provide the next steps.

Refund Process

Once a returned product has been received and inspected, we will process the refund according to the approved return request.

Refund processing time may vary depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Please provide your order details and photos of the item so our team can assist you with a suitable solution.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety or product condition requirements.

Please contact customer support if you have questions about a specific item.